At AJ Storez Pty Ltd, we operate in full compliance with the Australian Consumer Law (ACL). We aim to provide fair and equitable solutions when a customer experiences an issue with a product purchased from our website. Refunds You are entitled to a refund, replacement, or repair under ACL if: The item received is faulty or defective, The item is not as described on the website, or The item fails to perform as reasonably expected. Refunds are processed using the same payment method as the original purchase, unless otherwise agreed. Please note that we do not provide refunds for change of mind or if the product is simply no longer wanted. Returns To initiate a return, you should contact our customer service team at info@ajstorez.com.au or call 04 4997 2325 within 14 days of receiving your order.