1. Refunds, Returns & Cancellations
   At AJ Storez Pty Ltd, we operate in full compliance with the Australian Consumer Law (ACL). We aim to provide fair and equitable solutions when a customer experiences an issue with a product purchased from our website.
   Refunds
   You are entitled to a refund, replacement, or repair under ACL if:

• The item received is faulty or defective,
• The item is not as described on the website, or
• The item fails to perform as reasonably expected.

Refunds are processed using the same payment method as the original purchase, unless otherwise agreed. Please note that we do not provide refunds for change of mind or if the product is simply no longer wanted.
Returns
To initiate a return, you should contact our customer service team at info@ajstorez.com.au or call 04 4997 2325 within 14 days of receiving your order.

Conditions for Returns:

• Items must be unused, in their original packaging, and in a condition suitable for resale.
• Proof of purchase, such as a receipt or order confirmation, must be provided.
• Customers are responsible for return shipping costs, except in cases where the item is faulty, damaged, or incorrectly supplied.

Once we receive and inspect the returned item, we will notify you of the outcome and arrange a refund, exchange, or store credit as appropriate.
Cancellations
Orders may be cancelled prior to shipment by contacting info@ajstorez.com.au or calling 04 4997 2325. If the order has already been shipped, it cannot be cancelled; however, the item may still be returned in accordance with our returns policy. Refunds for cancelled orders are typically processed within 5–10 business days, depending on the payment provider.

At AJ Storez, we understand the importance of timely delivery and make every effort to ensure that your order reaches you as quickly and safely as possible.

Delivery Timeframes
• Within Australia: All orders are processed and shipped within 5 to 7 business days. This timeframe allows us to carefully prepare, check, and securely pack your order before it leaves our warehouse.
• International Orders: For overseas customers, delivery can take up to 14 to 21 business days, depending on the destination country and local courier services.

Important Notes
• Delivery times may vary depending on your location, customs clearance (for international orders), and the courier service used.
• You will receive tracking details once your order has been shipped, so you can monitor its progress.
• Please ensure your shipping information is correct at checkout to avoid any delays.

We appreciate your patience and understanding as we work hard to provide you with a smooth and reliable shopping experience.